Returns & Exchanges

We hope you absolutely love your purchase from Kait’s Giftshop Plus! Each item is carefully prepared, packaged, and sent with the hope that it brings a little joy to your day.

Because many of our products are handmade, personal-care, or one-of-a-kind items, all sales are final and we do not accept returns or exchanges for change of mind, scent preferences, color variations, or other personal preferences.

What if my item arrives damaged?

We want you to receive your order in great condition. If an item arrives damaged, please contact us as soon as possible after receiving your package.

To help us take care of the issue, please include:

• Your name and order number

• A brief description of the damage

• Clear photos showing the damaged product

• Photos of the packaging if the package was also damaged

Once we receive and review the photos, we'll be happy to work with you on an appropriate resolution. If a return is necessary, we'll provide instructions for returning the damaged item.

A Note About Handmade Items

Please remember that handmade products are beautifully unique! Colors, patterns, swirls, placement, and other small details may vary from the photographs shown on our website. These natural variations are part of the handmade process and are not considered defects or damage.

We appreciate your understanding and your support of our small handmade business. Thank you for choosing Kait’s Giftshop Plus—we truly appreciate every order!